We do our very best to provide the guidance you need. However, sometimes mistakes are made, things work differently or there is miscommunication. Then it is nice to know that we are also there for you.
We would be happy to talk to you and find the right solution.
Our internal complaints procedure
We appreciate it when you let us know that you have a complaint or that you are not satisfied, because then we can make sure that things go better in the future. Perhaps there is a misunderstanding and you have been helped with a clear explanation. We can answer your questions or we can look for a solution together. So don’t just sit there with your complaint, but talk to us. In this way we improve care, not only for you, but also for others.
Report a complaint
You can always contact us with a complaint. By discussing the complaint together, we will look for a suitable solution with you.
Komen we er samen niet uit? You can also submit your complaint in writing via https://www.zzp-erindezorg.nl/klacht . You will then be contacted within 5 working days to discuss your complaint. You will hear no later than 6 weeks after submitting your complaint whether it is justified or not and what follow-up actions may follow.
External complaints officer
You can also choose to submit your complaint to the external complaints officer who has appointed a self-employed person in the healthcare sector. An external complaints officer will advise and assist you in formulating the complaint and investigating the options for reaching a solution. The aim is to resolve complaints jointly as much as possible at an early stage so that a formal (written) complaint is prevented.
Of course you always have the right to submit your complaint directly to the complaints officer of zzp-erindezorg.nl. Use the online form for this: